Biggest Banks in Japan to Introduce Multilingual Robot Workers In Its Tokyo Branches
Comment of the Day

February 09 2015

Commentary by David Fuller

Biggest Banks in Japan to Introduce Multilingual Robot Workers In Its Tokyo Branches

My thanks to a subscriber for this interesting article from The Independent.  Here is the opening:

First it was robots making ice cream, then you had robots selling coffee machines, now developers in Japan have created a robot that can advise customers on their finances.

Japan’s largest bank, Mitsubishi UFJ Financial Group, has unveiled an all-talking and all-walking robot employee that is set to be introduced into their Tokyo branches this year.

The first version of the robot named Nao, was created in 2006 after being developed by French robotics company Aldebaran Robotics.

Its latest incarnation is now set to begin work at the bank on a trial basis in April.

Standing at 1ft 11in tall, Nao has been branded the robot with a “human touch” and will be expected to carry out basic tasks, which include greeting customers, calculating currency exchange and explaining the bank’s products.

Nao is also able to speak and understand 16 different languages and read customer’s emotions through new facial expression recognition software.

It was unveiled at a special launch in Japan’s capital last week, in which Nao conducted a faultless conversation with an English-speaking customer in front of the press.

Nao is the latest in a long list of robots to be unveiled by Japanese companies in the past year.

In October, Nestle Japan announced plans to roll out 1,000 robots to help sell their coffee machines in department stores across the country.

David Fuller's view

Smart robots designed for commercial / retail settings must be expensive today but costs will inevitably come down significantly over the next several years.  Within a decade they are likely to be in many leading stores, answering questions and taking orders, while never requiring breaks, holidays, salaries or promotions.  Over time, there will be very few jobs that robots will not be able to undertake.  

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